The Power of Good Manners and Courtesy

The Power of Good Manners and Courtesy

27 Aug 08:00 by Nicola Crocco


I’ve recently completed a C-level search assignment and as part of this process, I had to connect with a number of target candidates, the majority of whom are already operating in relatively high-profile positions. As you would expect, the responses from these executives varied. Some were interested in the opportunity and others were not.  Equally, some were courteous in their response and communication, and others were not. 

Out of curiosity, I decided to have a look at the businesses that some of these executives were charged with leading, taking into consideration their reviews on sites such as Glassdoor.  It won’t surprise you to learn that in most cases where I had experienced courtesy and basic manners, reviews were largely positive, a trend that was also true in reverse.

I recently posted about this scenario on social media and from the comments that I received (see below), it would seem that most people agree there is a connection here!

“There is a saying “the fish rots from the head” and any C-level executive has the ability to shape a positive culture or allow it to “rot from the top”, and some C-level Execs genuinely have no idea that they have certain reputations!”

“Despite all our work, social media and time with technology, we're all human, and are best when we connect and work together.”

“…it is no coincidence that the organisations with the better cultural reputations are led by people with this trait. I see this every day … even the smallest interaction can create such a lasting impression.

Even in today’s digitally-driven world, we’re still human. We crave connection and taking the time to be courteous can have an everlasting impression on those around you – after all, people remember how they have been treated and how you made them feel in conversations. Judging by the reaction to my post, this is clearly something that resonates with people from all walks of life.

No matter what your position is, good manners and courtesy can set you and your organisation apart. People not only remember you for such traits, but they’ll also follow the lead. I’d love to hear your thoughts on this – get in touch!