Job Description
Your prospective employer:
… is moving from ‘great’ to ‘greater’ with a strategic success formula that wins customers’ hearts and minds by combining value with convenience. This national energy provider continues to grow its market share with the support of a highly engaged workforce that embraces new ideas with a growth mindset. Making life simpler, easier and faster for its customers and creating a fun and rewarding working environment for its employees; the business is dominating the Australian market and due to a recent acquisition is now reaching into a new sector to round out its offering to consumers.
… is moving from ‘great’ to ‘greater’ with a strategic success formula that wins customers’ hearts and minds by combining value with convenience. This national energy provider continues to grow its market share with the support of a highly engaged workforce that embraces new ideas with a growth mindset. Making life simpler, easier and faster for its customers and creating a fun and rewarding working environment for its employees; the business is dominating the Australian market and due to a recent acquisition is now reaching into a new sector to round out its offering to consumers.
What’s in this for you?
- All technical staff are encouraged to maintain and acquire relevant technical certifications and examinations which will be funded by the business post the probation period
- Work in a supportive, innovative workplace where input from everyone is valued
- Exciting new venture in a very large organisation
- Exposure to a wide range of technologies and have access to new technologies as they emerge
The ideal candidate is an experienced Systems, Cloud, and Infrastructure generalist, with a background working with a carrier and/or Managed Services Provider. Must have demonstrated experience troubleshooting and resolving complex technical issues to a critical timeline.
Core responsibilities for this role include:
- Virtualisation, system, and infrastructure design and architecture nationally
- Vendor and growth management
- Ensuring 99.999% system, platform, and application uptime and quality
- Acting as the point of contact for core system infrastructure related issues
- Managing escalated system infrastructure related tickets from the service desk
- Reducing system infrastructure related incidents via strong problem management capabilities (i.e. root cause analysis, trends analysis etc.)
- Assist the Service Desk in general IT support for clients
Key Selection Criteria:
- Experience in Virtualization & Cloud Computing (KVM Hypervisor)
- Experience in cloud networks, carrier services, technical design and implementations including IaaS, PaaS, and SaaS delivery model (AWS/Azure ideal)
- Expert with highly available Databases (MySQL, MariaDB, Galera Cluster)
- Experience with Microsoft clustering services
- Advanced security knowledge and experience in cloud, applications, and servers. Including hardening and penetration testing.
- Proven experience in building and managing Microsoft Exchange and Office 365 clusters, and experience with Exchange to Office 365 migrations.
- Expert understanding of multi-node-clustered Mail, Radius, DNS, and DHCP in a service provider offering for > 500k subscribers
- Expert level experience in designing and working with the Disaster recovery scenarios
- Strong experience with backup and recovery environments, particularly Veeam
- Microsoft Certified Solutions Expert (MCSE)
- Nutanix Platform Expert (NPX)
- Red Hat® Certified Engineer (RHCE®)
- Troubleshooting infrastructure-related issues within a service provider environment
- Excellent verbal communication skills over the phone and customer service attitude.